When it comes to starting your own contact centre business or modifying the existing one to see the boom in your business, you should make the right decision before investing. As you own a contact centre or planning to start a new contact centre, you probably want to know the differences between GoAutodial and Vicidial as both of them provide almost similar services.
In this article, I will help you understand the key differences between GoAutodial and Vicidial, the features of both pc dialer software, and some tips.
What is GoAutodial?
GoAutodial is an enterprise-grade web-based open source dialer system. It automatically installs the components needed, like Vicidial. Mysql, PHP, Asterisk, vtigerCRM to have a fully functional open-source predictive dialer system. It also has out of the box support for Sangoma and Digium telephony hardware. GoAutodial is also scalable to hundreds of seats.
Features of GoAutodial
Compared to other pc dialers, Goautodial has some unique features that will boost your VoIP business. Goautodial is user friendly, easy to install, and has better management features than most other contact centre solutions available in the market. Today, I am not going to do an in-depth analysis of the features of Goautodial. Let’s focus on the difference between Goautodial vs Vicidial.
What is Vicidial?
Vicidial is one of the most popular Open source contact centre solutions with over 14,000 installations in over 100 countries. It has built-in clustering capabilities and is available in 16 different languages. It is an award-winning one-stop solution for the contact centre of any size with the option to create your custom translations.
Features of Vicidial
Vicidial is an open-source contact centre solution that suits the experts best as it requires a bit of prior experience in LAMP and Asterisk. It is good for any size of business. The agents can handle calls and emails with Vicidial more efficiently as it offers skill-based routing and Queue Prioritization. With the support of their excellent client satisfaction, Vicidial is definitely one of the most widely used open-source contact centre solutions.
11 Key Differences Between GoAutodial and Vicidial
| Number | Topic | GOautodial | Vicidial |
| 1 | CRM type application | Supports CRM type application for better customer care | Doesn’t support CRM type application |
| 2 | Operation size | Small to medium business | All types of business |
| 3 | Source type | Paid product | Open-source/ free of charge |
| 4 | User friendly | Yes | Comparatively less user-friendly |
| 5 | Number of reports generated | Generates extra reports for more efficiency | Only the basic reports |
| 6 | Clustering capability | Doesn’t have clustering capability | Has built-in clustering capability |
| 7 | Number of bug-fixing and updates | Comparatively more frequent | Not much frequent |
| 8 | Requires prior knowledge | Doesn’t require any prior knowledge | It requires a bit of prior knowledge of LAMP and Asterisk. |
| 9 | Resource footprints | More resource footprints | Fewer resource footprints |
| 10 | Campaign management | User-friendly campaign management system | Professional campaign management system |
| 11 | Multilingual support | Supports comparatively fewer languages | Supports 16 languages |
Summary
Both Vicidial and GoAutodial have their perks and limitations. It mostly depends on what type of contact centre solution you are looking for. I assume that I have covered some of the aspects of both PC dialer software. If you want, you can even start asking yourself some questions before making the final decision, including-Is it for a startup or a big corporation?
Are you looking for a more professional or user-friendly approach?
Do you have prior experience or not?
Do you want more resource footprint or a free of charge system to use?
If you are still hesitant to take your final decision even after reading my article on the differences between GoAutodial and Vicidial, you can check other VoIP SoftSwitches. You can even contact our live chat to get instant support and ask any questions before selecting your best pc dialer.
One comment
Hawk Wills
May 22, 2021 at 1:27 pm
GoAutodial is most better then traditional Vicidial. Traditional call center company use vicidial now and GoAutodial is lots of feature for making call center desire. Can you do customized GoAutodial dialing rules and need load balancing details.