The GOautodial is the next generation open source multi/omni-channel web based contact center application.
Unifying the former GOautodial individual applications (GOadmin, GOreports and GOagent) and integrating them with other open source applications to create a user-friendly and intuitive contact center web app. By using modern standards and technologies, the “GOautodial app” is your easy to use and manage multi/omni-channel contact center web app.
Yes, we offer both to rent and to onetime installation to your server.
Yes, we give training and others tutorial documentation with videos. Usually we provide an online session but also when requested we provide onsite training, it can be in our offices or at customer.
Yes, we work with the datacenter in USA and Europe an can offer you a full of package including server, backup, IP addresses etc. If you are asian, we have high redundant singapore server also we care about terminated and call genaration server location which you get better call quality to fine tune. We can suggest you which colocation is better for your termination.
Yes. We renamed the project to “GOautodial” since the word “Vicidial” is a registered trademark. The name change was necessary since GOautodial evolved from being more than just a Vicidial distribution. It’s now a complete open-source dialer system.
Yes, it can be branded, not only logo can be changed but the whole skin which is based on web backend preferences. You can do it yourself or order it at our design team.
Billing system is built in the GOautodial platform and is fully integrated with the softswitch providing realtime and rating functionality among many other converged billing features. It uses an external database to store the data.
Most any SIP compatible phone from companies like Aastra, Polycom, Linksys, SNOM, Cisco, and others will work, you want to make sure it is fully SIP compliant. You can also use a regular analog phone if you have a card with an FXS port on it or you can use an ATA (analog telephone adapter) to bridge between SIP and the analog phone. As long as it works with Asterisk, it will work with GOautodial.
Installation provided third party server
Hosted solution provided
Countries we served