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AN OPEN SOURCE CALL CENTER SUIT FOR PREDICTIVE DIALER

GOautodial

The GOautodial application is the next-generation open-source omnichannel web-based contact center application for call center, predictive dialer, inbound IVR & ACD, non-voice.
AN OPEN SOURCE CALL CENTER SUIT FOR PREDICTIVE DIALER

GOautodial

The GOautodial application is the next-generation open-source omnichannel web-based contact center application for call center, predictive dialer, inbound IVR & ACD, non-voice.
https://vpsvos.com/wp-content/uploads/2020/05/header-bg08.png
PERFECT SOLUTION FOR CALL CENTER

Omni-channel
Contact Center Suite

The GOautodial is the next generation open source multi/omni-channel web based contact center application.

  • Overview
  • Key features
  • Call Management
  • Campaign Management
  • Lead Management

Unifying the former GOautodial individual applications (GOadmin, GOreports and GOagent) and integrating them with other open source applications to create a user-friendly and intuitive contact center web app. By using modern standards and technologies, the “GOautodial app” is your easy to use and manage multi/omni-channel contact center web app.

  • Multi-channel contact center application (voice and non-voice)
    1. Predictive dialer + Inbound IVR and ACD
    2. Customer Relationship Manager (CRM)
    3. Ticketing system (under development)
    4. Live chat (under development)
    5. Email
    6. Social media (under development)
  • CRM type application
  • Responsive design supporting major web browsers
  • Modular plugin based system
  • Reports and analytics
  • Multi-language
  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls – Manual, Preview, Auto and Predictive
  • Inbound calls – Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing
  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID – Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Dynamic Area Code Caller ID
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)
  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions
  • Real-time Dashboard
  • Listen-in, Barge-in & Whisper
  • Force Log-out
  • Reports and Analytics
  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers
img-goautodial

Predictive dialer

Inbound IVR and ACD with customer relationship management (CRM)

Updated Technology

Using WebRTC, JSSIP, Asterisk, Vicidial, Kamailio, CreamyCRM, OSticket, Live Helper Chat, and more.

Call Recording & Voice Log

Full call recordings or on-demand and option to store call recordings on your own FTP server

Lead Management

Upload and download of customer lists with leads filtering, recycle

Our Featured
Dedicated Servers

$49
2 Core Dedicated Server
Intel® Xeon E3-1270 v3 2.40 GHz
  • 4 GB RAM
  • 250 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 5000 GB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$99
4 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 8 GB RAM
  • 350 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 10 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$129
8 Core Dedicated Server
Intel® Xeon E5-2630 v3 2.60 GHz
  • 16 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 20 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$149
8 Core Dedicated Server
Intel® Xeon E5-2630 v3 2.60 GHz
  • 16 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1 Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$179
12 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 32 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$380
16 Core Dedicated Server
Intel® Xeon E5-2630 v3
  • 64 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 20 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
voip support

GENERAL INFORMATION ABOUT VOIPSWITHWhat does
GOautodial do?

Perfect switch for Predictive dialer + Inbound IVR and ACD question about this and answer here
Can I rent or install the GOautodial?

Yes, we offer both to rent and to onetime installation to your server.

Do you offer trainings?

Yes, we give training and others tutorial documentation with videos. Usually we provide an online session but also when requested we provide onsite training, it can be in our offices or at customer.

Can I host the softswitch on your server?

Yes, we work with the datacenter in USA and Europe an can offer you a full of package including server, backup, IP addresses etc. If you are asian, we have high redundant singapore server also we care about terminated and call genaration server location which you get better call quality to fine tune. We can suggest you which colocation is better for your termination.

Is GOautodial the same as VicidialNOW?

Yes. We renamed the project to “GOautodial” since the word “Vicidial” is a registered trademark. The name change was necessary since GOautodial evolved from being more than just a Vicidial distribution. It’s now a complete open-source dialer system.

Can i branded my company logo details, is there any extra cost ?

Yes, it can be branded, not only logo can be changed but the whole skin which is based on web backend preferences. You can do it yourself or order it at our design team.

Do I need a extra billing system?

Billing system is built in the GOautodial platform and is fully integrated with the softswitch providing realtime and rating functionality among many other converged billing features. It uses an external database to store the data.

What phones will work with GOautodial?

Most any SIP compatible phone from companies like Aastra, Polycom, Linksys, SNOM, Cisco, and others will work, you want to make sure it is fully SIP compliant. You can also use a regular analog phone if you have a card with an FXS port on it or you can use an ATA (analog telephone adapter) to bridge between SIP and the analog phone. As long as it works with Asterisk, it will work with GOautodial.

TOTALLY SERVED GOAUTODIAL TO CLIENT

Why it's worth
to choose VPSVOS?

Our successfully delivered services to give end-users where they get full of satisfied with us.
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Installation provided third party server

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Hosted solution provided

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Countries we served

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CONTACT US WITH EASEGet in touch

Visit our company or simply send us an email anytime you want. If you have any questions, please feel free to contact us.
Address
19854 Michigan Avenue Brekford,
CA 599780 USA.
Call us
USA : +134 6340 0004
Toll :+1 888 571 3448
Email us
sales@vpsvos.com
info@vpsvos.com
support@vpsvos.com
MORE THAN JUST BUSINESS

We Are Trusted
By Industry Leaders

Our trade references from where we got the badge for trust VoIP business solution provider in the next-generation marketplace.
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VPSVOS COMMUNICATIONHeadquarters
VPSVOS Communications is a registered company in the United States of America. Registered Office: 19854 Michigan Avenue Brekford, CA 599780 USA.
OUR LOCATIONSWhere to find us?
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FOLLOW USVPSVOS Social Connect
Stay up to date with the latest news about VPSVOS Communication, events, special offers and more by connecting with our social media.

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