Unifying the former GOautodial individual applications (GOadmin, GOreports and GOagent) and integrating them with other open source applications to create a user-friendly and intuitive contact center web app. By using modern standards and technologies, the “GOautodial app” is your easy to use and manage multi/omni-channel contact center web app.

• Multi-channel contact center application (voice and non-voice)
  1. Predictive dialer + Inbound IVR and ACD
  2. Customer Relationship Manager (CRM)
  3. Ticketing system (under development)
  4. Live chat (under development)
  5. Email
  6. Social media (under development)

• CRM type application
• Responsive design supporting major web browsers
• Modular plugin based system
• Reports and analytics
• Multi-language

• Dedicated Direct Calling User Extensions
• Personal Voicemail & Team VoiceMail
• Outbound Calls – Manual, Preview, Auto and Predictive
• Inbound calls – Automated Call Distribution (ACD)
• Blended calls (Inbound, Outbound)
• Scheduled callbacks (Manual & Auto)
• 3-way Conference and Call Transfers
• Interactive voice response (IVR) with Campaign/Queue
• Broadcast and Survey Dialing

• Multi-Lead List per Campaign
• Agents Allocated Simultaneously Multiple Campaigns
• Campaign Defined Scripts
• Custom Caller ID – Campaign Specific
• Custom Call Statuses and Call Dispositions
• Dynamic Area Code Caller ID
• Hotkeys for quick hangup and call dispositions
• Filter Leads (Dynamically Exclude Numbers from Lists)

• Upload and download of customer lists
• Leads Filtering
• Leads Recycle
• Internal DNC and Blacklist
• Leads Timezone Restrictions
• Real-time Dashboard
• Listen-in, Barge-in & Whisper
• Force Log-out
• Reports and Analytics
• Multi-Group, Multi-Campaign Assignments
• Skill-Rating based Agent priority routing
• Support Remote and Mobile Workers