voip switch
OPEN-SOURCE CONTACT CENTER SOLUTION

VICIdial

The most advanced open-source software which works thousands of companies and organization.
OPEN-SOURCE CONTACT CENTER SOLUTION

VICIdial

The most advanced open-source software which works thousands of companies and organization.
voip switch
OPEN-SOURCE CONTACT CENTER SOLUTION

VICIdial name of
Call center Solution

VICIdial is the most popular Open-Source Contact Center Solution in the world. With over 14,000 installations in over 100 countries.

  • Overview
  • Key features
  • Core Features
  • Hardware
  • Support

VICIdial is the name of full call center solution there agent option is available in 16 different languages, with options to easily create your own custom translations as well. We have clients running VICIdial at call centers from 5 to 500 agents, handling over a million calls a day at the larger installations.

Let your agents handle inbound and outbound phone calls, as well as inbound email and customer websites, chat all together in the same web-based agent interface.

With Skills-based routing and Queue Prioritization, you can have calls and emails that go to the agents that can handle them the most efficiently.

  • Ability for an agent to call clients in succession from a database through a web-based screen
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer
  • Ability to transfer calls with customer data to a closer/verifier
  • Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
  • Ability to set outbound CallerID per campaign or per list
  • Ability to take inbound calls gathering CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent’s calls at any time
  • Ability to automatically record all calls
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom Time Zone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • The option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • System-wide and per-campaign DNC lists that can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple vicidial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer

The Vicidial Group offers two lines of VICIdial certified hardware. Our hardware lines are capable of meeting the needs of just about any size call center. They can accommodate centers from the small two-man office all the way to the thousand seat contact center.

SMB Hardware –
Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high-quality hardware and comes in two form factors to fit just about any sized office. It can usually accommodate up to twenty-five (25) outbound agents or forty(40) inbound agents.

Enterprise Hardware –
Our Enterprise series is designed for large contact centers or for centers where high capacity and high availability are key. It is built with enterprise-grade hardware and packaged in standard rack-mountable cases. It can accommodate up to one thousand(1,000) outbound agents or fifteen hundred(1,500) inbound agents.

Accessories –
The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, codec compression cards, channel banks, and USB/PCI-express timing devices.

The Vicidial Group offers a wide range of consulting and support solutions to fit just about any business need. Support plans are available in a wide range of options including 24×7 emergency support. You also have the option to only pay for the services that you require on a pay-as-you-go plan.

We can help assist you with your support needs outside of VICIdial as well. We have experienced industry professionals that can help you with Asterisk, general Linux support, network services, customized programming, and numerous other areas requiring tech person know-how to get things done.

VICIdial Training –
Do you want to better understand how VICIdial works, or do you just want some help over the phone to get a specific feature working? Then take a look at our Training options. We also have some free tutorials available to help you get several popular softphones working with your system.

Remote Installations –
Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.

Customizations –
Is there a feature that you require in VICIdial? Have one of our highly trained developers build it in for you.

System Planning –
Not quite sure how to build a VICIdial system that will meet your needs. Our technicians know the limits and requirements of each of the various components that make up a VICIdial cluster. With our assistance, you can build a cluster capable of handling hundreds of agents and millions of calls a day.

Systems Integration –
Do you have an existing CRM or other system or application that needs to function hand in hand with VICIdial? Our developers have integrated VICIdial with many other applications, including customer in-house systems.

img-vicidial

Inbound & Outbound Calls

Let your agents handle inbound and outbound phone calls web-based agent interface.

Excellent Client Satisfaction

VICIdial is an amazing way to organize your call schedule.

Open-source Contact Center

VICIdial is the most popular Open-Source Contact Center Solution in the world.

Unlimtied Agent

Support unlimited agent account to handle all type of operation with calling

Our Featured
Dedicated Servers

$49
2 Core Dedicated Server
Intel® Xeon E3-1270 v3 2.40 GHz
  • 4 GB RAM
  • 250 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 5000 GB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$99
4 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 8 GB RAM
  • 350 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 10 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$129
8 Core Dedicated Server
Intel® Xeon E5-2630 v3 2.60 GHz
  • 16 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 20 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$149
8 Core Dedicated Server
Intel® Xeon E5-2630 v3 2.60 GHz
  • 16 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1 Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$179
12 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 32 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$380
16 Core Dedicated Server
Intel® Xeon E5-2630 v3
  • 64 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 20 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
voip support

GENERAL INFORMATION ABOUT VICIDIALWhat does
VICIdial do?

VICIdial is an enterprise-class, open-source, contact center suite some query about to give the answer.
Can I rent or install the VICIdial?

Yes, we offer both to rent and to onetime installation to your server.

Do you offer trainings?

Yes, we give training and others tutorial documentation with videos. Usually we provide an online session but also when requested we provide onsite training, it can be in our offices or at customer.

Can I host the VICIdial on your server?

Yes, we work with the datacenter in USA and Europe an can offer you a full of package including server, backup, IP addresses etc. If you are asian, we have high redundant singapore server also we care about terminated and call genaration server location which you get better call quality to fine tune. We can suggest you which colocation is better for your termination.

What are the difference between VICIdial and other Dialer?

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers.

Can i branded my company logo details, is there any extra cost ?

Yes, it can be branded, not only logo can be changed but the whole skin which is based on web backend preferences. You can do it yourself or order it at our design team.

Do I need a extra billing system?

Yes, you need extra billing if the default is not suitable for you, we have billing solution for that.

TOTALLY SERVED VICIDIAL TO CLIENT

Why it's worth
to choose VPSVOS?

Our successfully delivered services to give end-users where they get full of satisfied with us.
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Installation provided third party server

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Hosted solution provided

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Countries we served

vpsvos-bg server

CONTACT US WITH EASEGet in touch

Visit our company or simply send us an email anytime you want. If you have any questions, please feel free to contact us.
Address
19854 Michigan Avenue Brekford,
CA 599780 USA.
Call us
USA : +134 6340 0004
Toll :+1 888 571 3448
Email us
sales@vpsvos.com
info@vpsvos.com
support@vpsvos.com
MORE THAN JUST BUSINESS

We Are Trusted
By Industry Leaders

Our trade references from where we got the badge for trust VoIP business solution provider in the next-generation marketplace.
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VPSVOS COMMUNICATIONHeadquarters
VPSVOS Communications is a registered company in the United States of America. Registered Office: 19854 Michigan Avenue Brekford, CA 599780 USA.
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VPSVOS COMMUNICATIONHeadquarters
VPSVOS Communications is a registered company in the United States of America. Registered Office: 19854 Michigan Avenue Brekford, CA 599780 USA.
OUR LOCATIONSWhere to find us?
https://vpsvos.com/wp-content/uploads/2019/04/img-footer-map.png
FOLLOW USVPSVOS Social Connect
Stay up to date with the latest news about VPSVOS Communication, events, special offers and more by connecting with our social media.

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