VPSVOS is a cloud-ready PBX, it can be self-hosted in the cloud as a dedicated instance with your choice of the cloud provider, giving customers and resellers full control over their PBX and data, or you can choose to have it hosted by VPSVOS. Our cloud offers customers a fully virtualized instance together with an advanced UC feature set – enjoy a hosted business phone system without compromising on functionality.

Useful information for CloudPBX

• On-site hardware not necessary
• Pay nothing for a fast implementation
• New features and upgrades are rolled out for free
• Customer support available 24/7
• System can be managed on your own using any smart device
• Customer support available 24/7
• Add or repurpose lines as needed
• Switch between on-premise or hosted at any time

Hardware is great thing for get good quality so we can call it call center dedicated server. IP-PBX or server is use to distribute calls to phones. If you are doing inbound call center, the IP-PBX is important to record all the calls, waiting time, and etc. If you are doing out bound call center, all the IP-Phones, or soft phones will be connected to the IP-PBX and to make calls out. Every calls, in or out are recorded in CDR (Call Detail Records), and the CDR is very important for reporting and analysis purpose.

• IP-PBX / Server
• IP-Phones
• Softphones
• Computers
• Networking
• Headsets

A cloud PBX system is based on Cloud Computing technology, where data is stored and transferred over the Internet, rather than on a computer or piece of hardware that an end-user owns. Cloud PBX has a variety of features, which can include:

• Call Recording
• Virtual Attendant (IVR)
• Call Groups
• Voicemail Transcription
• Reporting and Analytics
• Online User-Interface
• Call Queues
• Live Call Monitoring
• Call Whisper
• Call Barge
• Automated Call Distribution

No matter running outbound or inbound call centers, customer lists are the most important. CRM client and call predictive dialer, you are able to assign contacts to operators. Let them update the customers information, share the data and etc.

• Customer list
• Assign contacts to customers
• Call recording
• CRM update customer records
• CDR analysis
• Reporting

Virtual call center is contact centre which the organization’s representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization. Virtual call centre employees may be situated in groups in a number of smaller centres, but most often they work from their own homes.

• Call Center Softswitch
• Out channel
• In channel
• IP-PBX
• IP-Phones
• CRM update customer records
• Call recording
• CDR analysis