Hardware is great thing for get good quality so we can call it call center dedicated server. IP-PBX or server is use to distribute calls to phones. If you are doing inbound call center, the IP-PBX is important to record all the calls, waiting time, and etc. If you are doing out bound call center, all the IP-Phones, or soft phones will be connected to the IP-PBX and to make calls out. Every calls, in or out are recorded in CDR (Call Detail Records), and the CDR is very important for reporting and analysis purpose.
- IP-PBX / Server