Communication is the key to growth in any business. Both internal communication and communication with the outside world can play vital roles in developing a business. There are lots of tools available to make the job easier and more efficient.
In the article, I will show you What Elastix PBX is, how it can make communication both within and outside your business much more smoothly and help you grow faster as an interconnected team.
What is a Business phone?
Maintaining steady, smooth, and efficient communication within your organization is very important. You need to communicate with your supervisor, colleagues, teammates multiple times during office hours. Secure and smooth communication is vital for the work efficiency of any business.
Imagine yourself as the supervisor of multiple teams. Each team is working on different projects. You need to know the work update, assign them new orders, correct their mistakes, do meetings, send them emails, and monitor them to have a successful workday. We do most of that communication verbally.
In other words, Smooth communication is the pillar of modern-day business. It doesn’t matter whether you are operating a call center business or a bank/corporation, you’ll need to communicate with your people. Business phone solves this problem with ease. Nowadays, business phones have become so common that many take them for granted. With a good business phone system, you can connect with your co-worker much efficiently and comfortably.
What is PBX?
Basically, PBX (Phone Box Exchange) is an on-premise phone system that is not connected to a data network. You can do internal communication within an organization over PBX without worrying about data loss, system hack, or downtime. It is a fast, secure, and reliable medium of communication across the organization.
Hybrid PBX/ IP PBX
There may be some situations where you need to communicate through VoIP channels, but prefer the infrastructure of a free PBX system. For resolving this, there is a special solution called Hybrid PBX phone or IP PBX. An IP PBX system allows you to enjoy the features of a VoIP system within the structure of a PBX. This Hybrid PBX/ IP PBX systems are becoming popular day by day.
Elastix :
Elastix is an open-source unified communications platform developed by Palosanto Solutions. Elastix PBX uses Community Enterprise Operating System Linux(CentOS) as the operating system. Elastix is based on the IP PBX package Asterisk. It also comes with a simplified management interface, local support, and a feature-rich set of tools designed to make it low maintenance and easily manageable system to operate.
Elastix integrates the best tools available for Asterisk-based PBXs into a single, easy-to-use interface. It also allows third-party modules and adds its own set of utilities. All of its outstanding features make Elastix the best software package available for open source telephony. Elastix has over 100,000 server registration and 3.5 million software downloads.
Key Features :
The key features which separate Elastix from other PBX solutions are as follows.
- General
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- Server shutdown remotely from the web
- Backups on an FTP server
- Hardware detector enhancement
- Configurable server date, time, and timezone
- Centralized updates management with Online embedded help
- Access control to the interface based on ACLs
- DHCP Client List Module, Heartbeat Module, and Elastix Modules at RPM
- PBX
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- Conference center with virtual rooms, Call recording, and voicemail support
- Flexible and configurable IVR with Voice synthesis
- Voicemail-to-Email functionality and call parking
- DHCP server for dynamic IP with Web-based operator panel
- Incoming and outgoing routes and support for dial pattern matching
- IP terminal batch configuration tool with Hardware detection interface
- Direct Inward System Access (DISA)
- Call detail record (CDR) report
- FAX
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- Fax to email customization
- Fax server based on HylaFax with Access control for fax clients
- Can be integrated with Winprint Hylafax
- SendFax Module – Fax send through Web Interface
- Fax visor with downloaded PDFs
- Collaboration
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- Two CRM products integrated into the interface (vTigerCRM and SugarCRM)
- Web Conference
- Phone Book with click-to-dial capabilities
- PBX-integrated calendar with support for voice notifications
- Email and messaging
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- Mail server with multi-domain support with Openfire instant messaging server
- Support for different IM gateways like MSN, Yahoo Messenger, GTalk, ICQ.
- Web-based email client/management and Remote SMTP Module
- Email List management with plugin/LDAP/IM Groups support
- Web-based management for IM server
To conclude :
An enhanced business telephone system can assist you in running your office more efficiently. It may even terminate the need for a receptionist. If you are looking for the features of a VoIP system as well as the structure of a PBX telephony, you can rely on Elastix without a moment of hesitation. It will boost your customer service and increase your professionalism. Thank you for reading. I hope you find this article helpful.