If your company needs to set up an advance call center, here’s a quick checklist of technical things that you should consider & the technical aspects that we can help.
Firstly, your call center is run by human, so you will need devices to record the user’s time attendance. There are a few solutions for the call center to record attendance. When your agent make calls to customers, you want to display phone numbers as Caller ID so that the customers can call back. The ability to modify Caller ID is also a technical concern when you setup call center.
Hardware is great thing for get good quality so we can call it call center dedicated server. IP-PBX or server is use to distribute calls to phones. If you are doing inbound call center, the IP-PBX is important to record all the calls, waiting time, and etc. If you are doing out bound call center, all the IP-Phones, or soft phones will be connected to the IP-PBX and to make calls out. Every calls, in or out are recorded in CDR (Call Detail Records), and the CDR is very important for reporting and analysis purpose.
A blended call center makes both outgoing incoming phone calls. Smaller call centers do not have the staff to manage calls individually, and must handle both types. In a blended call center, calls are prioritized so outbound agents can handle overflow from inbound agents if need be.
No matter running outbound or inbound call centers, customer lists are the most important. CRM client and call predictive dialer, you are able to assign contacts to operators. Let them update the customers information, share the data and etc.
Virtual call center is contact centre which the organization’s representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization. Virtual call centre employees may be situated in groups in a number of smaller centres, but most often they work from their own homes.
To purchase VPSVOS Call center solution, contact our sales team or chat with us. We’ll discuss your business needs to suggest the best solution for you.
Yes, we give training and others tutorial documentation with videos. Usually we provide an online session but also when requested we provide onsite training, it can be in our offices or at customer.
Yes, we work with the datacenter in USA and Europe an can offer you a full of package including server, backup, IP addresses etc. If you are asian, we have high redundant singapore server also we care about terminated and call genaration server location which you get better call quality to fine tune. We can suggest you which colocation is better for your termination.
We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.
Yes, it can be branded, not only logo can be changed but the whole skin which is based on web backend preferences. You can do it yourself or order it at our design team.
Billing system is built in the Call center third party platform and is fully integrated with the softswitch providing realtime and rating functionality among many other converged billing features. It uses an external database to store the data. If your choosen call center softswitch have no billing featured integrated then we have billing solution to give you full of customised voip billing with your softswitch.
We offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by VPSVOS is compatible with many popular PBX systems including Asterisk, FreePBX, Cisco, 3CX, Elastix, VICIdial, Mitel, Avaya, and more. Pricing for SIP Trunks start at $12.99 per month.