LOW CALL RATE SUPPORT & CAPACITY

Call Center
Services

Low Rates and termination capacity for Call Centers services. The global call center depends on low rate high conversion. We have a to z voice termination and DID solutions you need to deliver results your customers expect.
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Call Center

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LOW CALL RATE SUPPORT & CAPACITY

Call Center
Solution

Low Rates and termination capacity for Call Centers services. The global call center depends on low rate high conversion. We have a to z voice termination and DID solutions you need to deliver results your customers expect.
01234567890012345678900123456789001234567890+

Interconnection

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Call Center

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Country

BUILDING AN EFFICIENT CALL CENTER

Build Call Center
Cheaper with Faster

If your company needs to set up an advance call center, here’s a quick checklist of technical things that you should consider & the technical aspects that we can help.

  • Initial Consideration
  • Hardware
  • Blended Call Center
  • Operation
  • Virtual Call Center

Firstly, your call center is run by human, so you will need devices to record the user’s time attendance. There are a few solutions for the call center to record attendance. When your agent make calls to customers, you want to display phone numbers as Caller ID so that the customers can call back. The ability to modify Caller ID is also a technical concern when you setup call center.

  • Time attendance
  • Out channel
  • In channel
  • Caller ID

Hardware is great thing for get good quality so we can call it call center dedicated server. IP-PBX or server is use to distribute calls to phones. If you are doing inbound call center, the IP-PBX is important to record all the calls, waiting time, and etc. If you are doing out bound call center, all the IP-Phones, or soft phones will be connected to the IP-PBX and to make calls out. Every calls, in or out are recorded in CDR (Call Detail Records), and the CDR is very important for reporting and analysis purpose.

  • IP-PBX / Server
  • IP-Phones
  • Softphones
  • Computers
  • Networking
  • Headsets

A blended call center makes both outgoing incoming phone calls. Smaller call centers do not have the staff to manage calls individually, and must handle both types. In a blended call center, calls are prioritized so outbound agents can handle overflow from inbound agents if need be.

  • Automatic call distribution
  • Predictive dialer
  • Call management software
  • Blended contact center

No matter running outbound or inbound call centers, customer lists are the most important. CRM client and call predictive dialer, you are able to assign contacts to operators. Let them update the customers information, share the data and etc.

  • Customer list
  • Assign contacts to customers
  • Call recording
  • CRM update customer records
  • CDR analysis
  • Reporting

Virtual call center is contact centre which the organization’s representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization. Virtual call centre employees may be situated in groups in a number of smaller centres, but most often they work from their own homes.

  • Call Center Softswitch
  • Out channel
  • In channel
  • IP-PBX
  • IP-Phones
  • CRM update customer records
  • Call recording
  • CDR analysis
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Call Center Software

We have many call center suite is in use at thousands of companies like VICIdial, FreePBX, Elastix and many more.

CRM Integration

Our call center package can integrate with many popular CRM systems.

Agents Anywhere

Your agents can work from anywhere with multilevel access with computers and mobile phones.

Data Encryption

High-level data encryption is available from your agents’ web browsers all the way to the database back-end.
GET FASTER CALL CENTER SERVER AT CHEAP RATE

Our Featured
Call Center Server

$99
4 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 8 GB RAM
  • 350 GB SCSI Hard Drives
  • Internet Port 100 Mbps
  • Bandwidth 10 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$149
8 Core Dedicated Server
Intel® Xeon E5-2630 v3 2.60 GHz
  • 16 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1 Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
$179
12 Core Dedicated Server
Intel® Xeon E5-2620 v3 2.50 GHz
  • 32 GB RAM
  • 500 GB SCSI Hard Drives
  • Internet Port 1Gbps
  • Bandwidth 50 TB
  • 24x7 Monitoring System
  • Network Uptime SLA - 99.999%
voip support

GENERAL INFORMATION ABOUT CALL CENTERWhat does
Call Center do?

Building an efficient Call Center within your budget its not a dream. A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center.
How do I get started own call center?

To purchase VPSVOS Call center solution, contact our sales team or chat with us. We’ll discuss your business needs to suggest the best solution for you.

Do you offer trainings?

Yes, we give training and others tutorial documentation with videos. Usually we provide an online session but also when requested we provide onsite training, it can be in our offices or at customer.

Can I host the softswitch on your server?

Yes, we work with the datacenter in USA and Europe an can offer you a full of package including server, backup, IP addresses etc. If you are asian, we have high redundant singapore server also we care about terminated and call genaration server location which you get better call quality to fine tune. We can suggest you which colocation is better for your termination.

What are my payment options?

We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.

Can i branded my company logo details, is there any extra cost ?

Yes, it can be branded, not only logo can be changed but the whole skin which is based on web backend preferences. You can do it yourself or order it at our design team.

Do I need a extra billing system?

Billing system is built in the Call center third party platform and is fully integrated with the softswitch providing realtime and rating functionality among many other converged billing features. It uses an external database to store the data. If your choosen call center softswitch have no billing featured integrated then we have billing solution to give you full of customised voip billing with your softswitch.

Does VPSVOS offer SIP Trunking?

We offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by VPSVOS is compatible with many popular PBX systems including Asterisk, FreePBX, Cisco, 3CX, Elastix, VICIdial, Mitel, Avaya, and more. Pricing for SIP Trunks start at $12.99 per month.

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CONTACT US WITH EASEGet in touch

Visit our company or simply send us an email anytime you want. If you have any questions, please feel free to contact us.
Address
19854 Michigan Avenue Brekford,
CA 599780 USA.
Call us
USA : +134 6340 0004
Toll : +1 888 571 3448
Email us
sales@vpsvos.com
info@vpsvos.com
support@vpsvos.com
VPSVOS COMMUNICATIONHeadquarters
VPSVOS Communications is a registered company in the United States of America. Registered Office: 19854 Michigan Avenue Brekford, CA 599780 USA.
OUR LOCATIONSWhere to find us?
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FOLLOW USVPSVOS Social Connect
Stay up to date with the latest news about VPSVOS Communication, events, special offers and more by connecting with our social media.
VPSVOS COMMUNICATIONHeadquarters
VPSVOS Communications is a registered company in the United States of America. Registered Office: 19854 Michigan Avenue Brekford, CA 599780 USA.
OUR LOCATIONSWhere to find us?
https://vpsvos.com/wp-content/uploads/2019/04/img-footer-map.png
FOLLOW USVPSVOS Social Connect
Stay up to date with the latest news about VPSVOS Communication, events, special offers and more by connecting with our social media.

Copyright © 2005 – 2020 VPSVOS All Rights Reserved.

Copyright © 2011 – 2020 VPSVOS All Rights Reserved.