In the VoIP telecommunication network, the service providers are the ones who distribute the service. While the consumers enjoy the VoIP facilities, the service providers keep the flow of the service. Then don’t know much about reliable vs non reliable VoIP service providers.
When there are interruptions in VoIP services and if the service is not available all the time, then you shouldn’t be proud of your VoIP service. A reliable VoIP service provider will ensure you enjoy VoIP service as long as your internet connection is on. A reliable VoIP service provider not only provides services to corporate sectors or individuals but also creates opportunities for businesses.
The Qualities of a Reliable VoIP Service Provider
When you are getting VoIP service for your business for the first time, you may not have enough knowledge to find a reliable VoIP service provider near you. You can get opinions from others, but that may not match your criteria. So, it is better to look at some points before taking service from a VoIP service provider.
A reliable VoIP service provider will always show the following characteristics –
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Quality Service
A genuine VoIP service provider will always maintain the quality of service. In case, something goes wrong or there is a fluctuation in the service, they will immediately take care of it.
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Terms & Conditions
Strict terms and conditions should be maintained for both taking and providing any kind of service in the world. Based on these terms and conditions both parties agreed to go into a partnership. These conditions should be clear with proper instruction so that both parties have no queries. It should also indicate the rules and regulations for transactions that should be obeyed by both parties.
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24×7 Support
A reliable VoIP service provider should always ensure 24/7 support to its customers. Not only having a support team is enough but it should have efficient team members. The availability of the support team should always be present. On top of that, it should have multiple methods to reach customer support. Systems like the ticket, email, live voice chat, online phone calls, and others should be offered by a reliable VoIP service provider.
The Qualities of a Non-Reliable VoIP Service Provider
Now that you have seen the qualities of a reliable VoIP service provider, you should also know when the VoIP service provider isn’t a reliable one. When you observe fluctuations in the VoIP service, if they fail to provide satisfying customer support, if the quality drops from time to time; then it may not be a reliable VoIP service provider.
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Quality drop
A common sign of a non-reliable VoIP service provider is the quality drop in VoIP calls. Although they maintain quality initially, it begins to degrade eventually. It should be mentioned that the quality indicates the overall experience, not just the quality of components and VoIP calls.
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Poor Customer Support
Talking about the quality of VoIP service, we can’t ignore the quality of customer support either. Non-reliable VoIP service providers recruit inexperienced personnel for customer support representatives. Neither they provide quality service nor they can give instant solutions. Moreover, non-reliable VoIP service providers contain only one way to contact their customer support most of the time.
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Obscure Payment
This is the most important factor to take into account. Non-reliable VoIP service providers can be unwise and they can sometimes charge you for no logical reason. When you ask them, they can’t even give you a proper explanation. So, read their terms and conditions very carefully before taking services as they might trick you with this. Also, check if they can offer a safe and secure payment method.
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Fail to Keep Commitment
It is often seen that non-reliable VoIP service providers are not offering services as they have advertised. They do advertise to let people know what service they are offering. But you should not decide accordingly without discussing it with others.
If a VoIP service provider deviates from what is advertised, it is a sign of not keeping his word. And as is commonly seen, these service providers are not reliable in the long run.
You should also read – Hosted VoIP vs Dedicated VoIP
Reliable vs Non Reliable VoIP Service Providers : What Are the Differences?
You may have already got an idea about the signs of a reliable and non-reliable VoIP service provider. Let’s take a look at the comparison chart of reliable vs non-reliable VoIP service providers to get a quick overview.
| Topic | Reliable VoIP Service Provider | Non-Reliable VoIP Service Provider |
| Commitment | Always keep their words | Can’t keep their commitments |
| The clarity in terms & conditions | Very clear | Not so clear |
| Customer support quality | Excellent | Poor |
| Number mediums of reach customer support | Have numerous methods to reach customer support | Have only one method to reach customer support |
| Quality in VoIP calls | Always satisfying | At the beginning good, but starts to degrade over time |
| The clarity in payment methods | Very clear with proper instructions | Not so clear and may charge you for nothing |
Final Verdict
If you have gone through this article, you should know which is a reliable VoIP service provider and which one is non-reliable. And you also know the difference between them. Therefore, you are now one step closer to finding a reliable VoIP service provider for yourself. A reliable VoIP service provider can not only help with VoIP calls but also make your business more efficient. If it goes otherwise, you may face severe problems and you should immediately change your service provider.
